FAQs
PRODUCT USE
How do I use JetShine?
Simply fill your tub above the jet line, then add JetShine to the water in your jetted tub using the dosage marks provided on the bottle. Once JetShine has been added to the water in your tub, simply run your jets for 15 minutes and you won't believe your eyes! Once the 15 minutes is up, drain and rinse your tub and it's ready for use. It's that simple and effective!
What do I do after I use JetShine?
Rinse your tub to remove all the leftover residue that came out of your jets. You may also clean it with our TubShine solution to make it extra clean and fresh. After you rinse your tub it is ready for use.
How often should I use JetShine?
We recommend treating your jetted tub with JetShine at least once per month. However, if your jetted tub gets a lot of use then twice per month would be recommended to keep it clean and running smoothly.
ORDERS
I made a mistake on my order. What can I do?
When you placed your order you should have received an order confirmation via email. In this order confirmation, you should have the option to login to your account and edit your order. However, once your order has been shipped, you will no longer be able to edit it. You may also send an email to help@tryjetshine.com for assistance.
Do you ship internationally?
Yes! International orders typically deliver within 10-14 business days but are not guaranteed to do so. Some countries may take longer. We are not responsible for any delays in shipping due to customs.
Your order may be subject to duties and/or taxes, any fees are the responsibility of the customer upon delivery. We do not have any control over these fees and cannot change the declared value of an order.
I can't find my package. What can I do?
We are sorry to hear you are having issues with the delivery of your order! At times we have seen a package be marked delivered up to 48 hours before it arrives. During this time we suggest contacting your local postman or post office because they usually remember if the package was delivered or not, and could possibly even know where it could be. We would also recommend checking with your neighbors to see if the package could have accidentally been delivered to someone else.
If your package is not found, please email help@tryjetshine.com letting us know you have already checked with your neighbors/postman/post office so we can further help you!
I received a damaged item. How can I fix this?
We are so sorry that you were sent a damaged item. Please send an email to help@tryjetshine.com with a picture of the damage so we may further assist you.
SHIPPING
Do you expedite shipping?
Unfortunately, at this time we do not have an expedited shipping option and are unable to make any guarantees for an exact delivery date. However, we do our best to process orders and ship them to our customers as quickly as we can!
All orders are shipped via the US Postal service which on average takes 2-7 days to deliver to US addresses, depending on where you live. Orders placed during sales + new releases may take a few additional days for shipping + processing. For extenuating circumstances, where your order just can't wait, please send an email to help@tryjetshine.comfor further assistance.
How long does shipping take?
All orders are shipped via the US Postal service which on average takes 2-7 days to deliver to US addresses, depending on where you live. International orders can take up to 1-2 weeks, or even longer, also depending on where you live. Orders placed during sales or new releases may take a few additional days for shipping and processing.
Do you ship internationally?
Yes! International orders typically deliver within 10-14 business days but are not guaranteed to do so. Some countries may take longer. We are not responsible for any delays in shipping due to customs.
Your order may be subject to duties and/or taxes, any fees are the responsibility of the customer upon delivery. We do not have any control over these fees and cannot change the declared value of an order.
RETURNS
Can I return my item for a refund?
You may return your unused and unopened bottle of JetShine for up to 14 days after it was delivered to you. We do not refund shipping fees. If your bottle is found to be used, opened, or damaged, then no refund will be issued. Please note that all shipping costs related to a return/exchange is the customer's responsibility. Also, please be sure to include your name and your order number in your return so the refund can be issued to the correct customer. Please allow 1-2 weeks for processing.
If a package is received with insufficient postage, the amount due will be deducted from the refund total. We are not responsible for any lost returned packages and we highly recommend keeping your tracking number and purchasing insurance.
Can I return an item I bought on sale?
All sale items are final. Sales include but are not limited to gift cards, coupon codes, and of course any items directly on sale. Any purchases made during a sale or with a discount code or gift card code of any sort cannot be returned or exchanged. No exceptions. Exchanges may be allowed on a case-by-case basis, but never on items that are on closeout.
How long will it take for my refund to process?
Please allow 1-2 weeks for processing once we receive your returned item.